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Amazon shut down Meta's Muse AI agent from making purchases on its platform, saying Meta didn't get permission and citing privacy concerns about how Muse accesses user data. Meta claims Muse can't see payment details, but Amazon is increasingly hostile toward third-party AI services accessing its store.
- Amazon blocked Muse without prior notification to Meta, citing unauthorized access and concerns that Muse fails to identify itself and potentially captures customer credentials
- Meta launched Muse earlier this month claiming it cannot access secure login details or payment info, but reports emerged that Muse can read user message contents without proper permissions
- Amazon is systematically limiting AI access to its platform—it previously sued Perplexity's shopping feature and started stripping product details from confirmation emails to prevent data mining by external AI services